Return & Exchange Policy
Return & Exchange Policy
We want you to have a smooth and satisfying shopping experience with Manthralaya Gold Covering. Please read our return and exchange policy carefully before placing an order.
Eligible for Return / Exchange
You may request support only under the following conditions:
- If you receive a damaged product
- If you receive a wrong product
In such cases, our team will review the issue and provide the appropriate solution.
Important Conditions
- A clear unboxing video is required while opening the parcel.
- The video must clearly show the product condition.
- The issue must be reported within 24 hours of delivery.
Non-Returnable Conditions
- Products that have been used
- Products damaged after delivery
- Complaints raised without an unboxing video
- Complaints raised after 24 hours of delivery
How to Request Support
To initiate a return or exchange:
- Contact our support team
- Share your Order ID
- Send the product unboxing video
- Explain the issue clearly
